Technical Support

Technical support is an important part of the RISA package. There is no charge for technical support for all licensed owners of the current versions of our software.

Hours: 6AM to 5PM Pacific Standard Time, Monday through Friday (excluding holidays)

Before contacting technical support, you should typically do the following:

1. Please search the Help File or General Reference Manual. Most questions asked about RISA products are answered in the Help File or General Reference Manual. Use the table of contents or index to find specific topics and appropriate sections. 
2. If you have access to the Internet, you can visit our website at risa.com and check out our Downloads and Support section for release notes, updates, downloads, and frequently asked questions. We list known issues and product updates that you can download. So, if you think the program is in error you should see if the problem is listed and make sure you have the latest release. 
3. Make sure you understand the problem, and make sure your question is related to the program or structural modeling. Technical Support does not include engineering consulting.
4. Take a few minutes to experiment with the problem to try to understand and solve it.

For all modeling support questions, please be prepared to send us your model input file via email. We often will need to have your model in hand to debug a problem or answer your questions.

Email: support@risa.com. This method is the best way to send us a model you would like help with. Make sure you tell us your name, company name, Key ID, phone number, and give a sufficient problem description.

Phone Support: (949) 951-5815. You can also call. But keep in mind that this works best only if your question is not model specific and therefore doesn't require us to look at your file.